Procore
Remote (Austin, TX, USA)
We're looking for an Integration Support Specialist (ISS) to join Procore's ERP Support Team. In this role, you'll assist customers with troubleshooting sync-related errors that populate with Procore in relation to their ERP integration. The primary goal of this role is to diagnose, resolve, and investigate complex technical issues related to Procore's financial ERP integrations. As an Integration Support Specialist , you'll partner with customers, internal support teams, and development team members to provide tier 2 support across chat, email, and phone channels. Use your analytical skills, technical troubleshooting background, and problem-solving abilities to identify issues and ensure efficient problem resolution. This position reports into Manager, ERP Support and can be based remotely within the US. We're looking for someone to join us immediately. What You'll Do Investigate and resolve complex tier 2 technical issues for Procore's ERP Integrations, focusing on...