Cigna
Remote (CT, USA)
Work Location - Remote, United States Work Hours: 8 am - 5 pm or 8:30 am - 5:30 pm Summary: The Medicare Population Health HRA Care Navigator is responsible for outreaching to Cigna Healthcare Medicare customers to screen health, lifestyle, care coordination needs and engage them in internal Population Health programs. Job related functions include telephonic customer outreach to complete health screenings, educating customers on available benefits, coordinating with internal teams to ensure timely hand-off to appropriate care teams, and maintaining documentation for regulatory review. The HRA Navigator must ensure all necessary information is collected, reviewed, and processed according to established policies. Potential activities that may occur during telephonic customer interaction will vary, but may include: Completing telephonic HRA's or processing incoming mailed or faxed HRA's Assisting with the scheduling of medical appointments Connecting customers to...