Citigroup
Hybrid (Wilmington, DE, USA)
The objective of the USPB Centralized Customer Remediation Team is to quickly assess and identifycustomer impacts and ensure remediation is completed promptly with the appropriate detaileddocumentation required by Internal Audit and the Regulators. These activities will be conducted in closepartnership with the Issue Owners and Managers within U.S. Personal Banking. Excellent communicationskills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.The Compliance Business Control Sr Officer is accountable for management of complex/ critical/ large professional disciplinary areas. Responsible for driving customer remediation to completion including strategy definition, execution and validation. This position will support Citi Retail Services remediations as a part of the Centralized Customer Remediation...