Conviva
Remote (Columbus, OH, USA)
Become a part of our caring community and help us put health first The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. This is a Work from Home Position Essential Functions Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff. Resolve patient issues through independent problem solving and with a goal of first call. Required Qualifications Strong customer service skills with an emphasis on written and oral communication to respond to inquiries and service requests professionally. Active listening, with a high degree of empathy...