DX1 Platform
Hybrid (Norfolk, VA, USA)
Description Position at DX1 Platform The Customer Support Representative is responsible for offering the highest level of customer service while also delivering the successful training and support of the DX1 solution which includes Operations (Major Units, Parts, Service and Accounting) and Marketing (Web site, Lead Management and Social Media functions). *Note: Applicants should reside within Norfolk, VA; Chesapeake, VA; Virginia Beach, VA; Suffolk, VA; Portsmouth, VA; Hampton, VA; Newport News, VA or surrounding areas within a reasonable commute to the campus office location in Norfolk, VA.* Under general supervision, in an inbound customer contact center environment, Support Representatives will provide problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions could include resolving username and password problems, verifying proper set up, assisting with navigating around application menus and...