Anywhere Real Estate
Remote (USA)
Listing Concierge Team Lead Summary We are seeking a full-time, remotely-based Listing Concierge Team Lead to support Anywhere's affiliated companies and real estate agents. This position is responsible for the accurate and timely processing of marketing and advertising campaigns using Listing Concierge's award-winning, proprietary software program, with a primary focus on providing exceptional customer service to the company's affiliate agents, followed by marketing responsibilities. Essential Duties & Responsibilities: Customer Service Responsibilities: Provides traffic management for their team, ensuring new orders are properly assigned and existing orders are executed within the company's Service Level Agreement (SLA). Ensures VIP orders are routed correctly to the VIP team. Provides customer service support to agents when issues need to be escalated beyond a Listing Concierge Coordinator to a Listing Concierge Team Lead or a Listing Concierge Manager....