Tandym Health
Remote (Cincinnati, OH, USA)
A tech services company in Ohio is looking to add a newSAP FICO Lead to their growing team in a Remote capacity. In this role, the SAP FICO Lead (Remote)will be responsible for providing incident, change request and enhancement support to customers, including processingAMS customer incidents, change requests, services requests, problems and changes. Responsibilities: TheSAP FICO Lead (Remote)will be responsible for: Ensuringconsistent delivery of minor and major enhancements, project work including mini-projects, upgrades, roll-outs and other SAPFICOenhancement projects Effectively usingand improvingmethodology approaches and supporting tools Providinglong term dedicated SAPFICOsupport to one or more Strategic Accounts Monitoringand processing AMS customer problems and changes Processing and resolving work classified as Level 2 and 3 issues Proactive followingup of issues that are in customer action Establishing credibility and relationships with client decision makers,...